14 Customer Service Interview Questions and Answers Ace Your Interview

14 Customer Service bewerberinterview Questions and Answers Ace Your Interview 14 Customer Service Interview Questions and Answers Ace Your Interview 1career in customer tafelgeschirr, being prepared for typical customer service interview questions can put you on the beinahe track to landing a new job.Knowing the general kinds of questions you might expect during a job interview in customer service is a good strategy that can help you get hired. You can expect managers hiring for customer service jobs to assess how you interact with people, how you handle stressful situations, and whether you have a facility for problem-solving. A little prep work can go a long way in helping you be prepared.Types of Customer Service Interview QuestionsBehavioral Interview QuestionsQuestions in this category will focus on your capacity for handling specific scenarios, with an emphasis on your ability to stay calm in stressful situations.How do you react under pressure?In your answer, youll want to co nvey your general ability to remain level-headed in a high-stress situation. Referring to specific techniques you may use in your response can help, such as I take a deep breath or I listen actively are good ways to show youre armed with effective response mechanisms.What do you do when you dont know the answer? This question can provide an opportunity to showcase your resourcefulness. Offer specifics about how you would research ways to resolve the customers issue or send them to a colleague who may know the answer to the customers question.How do you handle a mistake?Be direct in the interview by saying you would acknowledge an error that you may have made in dealing with a client. Or, if it was your employers error, explain how you would apologize on your employers behalf and try to make things right.Situational Interview QuestionsThis category of questions often requires you to place yourself in a particular scenario and offer ways in which you would handle the situation at hand .How do you deal with an angry customer? If this question comes up, you can offer the grown-up professional response of, I never take it personally. Go on to explain how you would employ simple tactics like saying the customers name and being an active listener (e.g., Joe, Im looking up that information right now).What do you do if the customer is wrong?In theory, of course, the customer is always right. But if youre asked how you would deal with a customer whos actually wrong, you can offer a few specifics like, I would work to find a compromise that satisfied the client I would suggest an alternative solution that would meet their needs or say you would tell the client, I cant do that, but heres what I can do for you.Describe an instance where you facilitated a happy outcome for a frustrated customer. If youve worked in customer support previously, be armed with a specific (and, optimally, verifiable) and comparable scenario in a professional setting.Competency Interview Questions Hiring managers who ask questions from this category want you to get specific about your skills and qualifications- beyond whats listed on your resume.What skills do you have that relate directly to the job?This question invites you to focus on your conflict-resolution skills, including your verbal and written communication skills, emotional intelligence and agility, and your ability to be nonreactive in potentially volatile situations.What background and experience sets you apart from other candidates?Here, you can build on your resume with specifics about any education, certifications, or customer service-related training you may have.Describe a time when you made a difficult decision. Hiring managers may want to gain insight into how youve handled a difficult situation in a previous job. Have a scenario in mind you can discuss that shows how you found a resolution to a difficult problem.Function-Based Customer Service Interview QuestionsQuestions in this category can be much more specific to technology, management (where applicable), and related experience. They can also deal with how you would function as part of a kollektiv. For inspiration, look to success stories from members whove found great customer service jobs.What contributions would you make to our team?Using the companys job description, find specific ways to detail how you would be a good fit for the job. For example, if the job description requires using logic to resolve problems, describe your propensity for thinking through a problem to get things done.How do you handle new and changing technology?Besides asking about soft or intangible skills that employers often look for, employers want to know youre able to deal with changing technology. Be prepared to talk about how you can adapt to technology like multichannel and omni-channel communication platforms.General Customer Service Job Interview QuestionsQuestions for the EmployerHeres where you could make a wonderful impression by showing you ve researched the company and are familiar with its products, service, and mission. Specific questions to ask Tell me more about the responsibilities of this job Can you give me more details about the company culture? Can you tell me a little bit about why you work here?Questions About the Work ScheduleThis is a particularly crucial customer service interview question if youre looking for work flexibility. Be sure to ask about the companys commitment to the specific work flexibility youre seeking, whether its remote, part-time, alternate schedule, or another flexible option.Questions About Working in Customer ServiceIn this category, customer service interview questions may include a query like, What do you enjoy about customer service? A few answers you might offer include I love helping people resolve their issues I get satisfaction from helping my employer maintain good relationships with customers I enjoy tackling customer service problems and finding good solutions I enjoy talk ing to people from all over the country, and all over the world.Are you looking for a customer service job? can help All of our jobs include work flexibility, whether thats fully remote, flexible scheduling, and more Browse today and connect to your next customer service opportunityCONNECT TO YOUR NEXT CUSTOMER SERVICE OPPORTUNITY